SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Find the Best Car Accessories for Your Vehicle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myautomerch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Haven't tested it yet. Looks nice and quality is very good.
its basically sandpaper for wipers, works well to tidy up imperfections.
Baseus quality. Well packed. It looks good
Great
Used and noticed a slight improvement, but need to test a few more times
Fast shipping and delivered on time. I have not used it yet, but will for sure. High quality product and finish, looks great and will see if it works the same. Recomended product and seller!
Construction materials are really quality. I have not tried it yet but it has two different sanding, one for more refining and another for you to eat.
Good goods and fast delivery
I have not tested yet but it seems to be good and functional is very well finished the baseus product always makes excellent quality products
Looks good, feels good, hasn't tried yet.
Excellent!! Exactly as advertised.
The build quality looks very good.
Very good product; has made a windshield wiper, which has already been cleaned 2x with another device and where it no longer worked, ready for use again
The product arrived relatively ok. now I have to wait for the wipers to break to see if the product does its job.
Excellent! I recommend!
Tried to use for its intended purpose .. I liked everything .. The thing is so cute and small
Great 👍
For me, it worked really well. I recommend this product
Such as picture and excellent quality
Chick is the rest of what you used
Good.
Wipers were skipping on the windshield. Cleaned wipers with glass cleaning wipes followed by 5x rough side and 5x fine side of Baseus Car Repair Tool. Skeptical at first but wipers now working fine. Just wonder how long until it starts skipping again and if it will work a second time.
It's better than I thought. Wipers are easy to wipe, so it's just a test.